How well run is your clinic?

Correct answer: B. FEFO: first expired, first out

FEFO means the batch that expires first is used first, whatever its arrival date. That requires recording each batch's expiry date and getting timely alerts, which is hard to manage by hand or in spreadsheets once you stock many items.

Correct answer: C. For traceability if there is an adverse reaction or a recall

If an animal reacts or the manufacturer recalls a batch, only the batch number tells you which patients received it. Batch and expiry often belong on the official vaccination certificate and passport as well. It is most reliable when the batch flows into the record from stock automatically.

Correct answer: A. Subjective, Objective, Assessment, Plan

SOAP structures a record: S, the owner's account and history; O, examination and test findings; A, assessment or diagnosis; P, the plan for treatment and follow-up. Another vet can pick it up easily, continuity of care improves, and the clinic is protected in a dispute.

Correct answer: D. Doses depend on weight, and weight change is often an early sign of disease

Most drug and anaesthetic doses are calculated per kilogram, and an outdated weight risks over- or under-dosing. The weight trend is clinical information in its own right: unnoticed loss can point to kidney, endocrine or neoplastic disease.

Correct answer: B. A description of the procedure, the risks, alternatives, an estimated cost and the owner's signature

Consent is informed when the owner understands what will be done, the risks, the alternatives and roughly what it will cost. Written consent stored with the medical record protects the clinic and builds trust with the owner.

Correct answer: C. So standard steps aren't missed: patient identity, procedure, fasting, consent, equipment

The WHO Surgical Safety Checklist substantially reduced complications in human surgery, and the principle works in veterinary practice too. A short, mandatory check before anaesthesia, before incision and at the end prevents the simple mistakes that happen most on busy days.

Correct answer: A. Every receipt and use: date, patient, dose, person responsible and balance, as the law requires

Controlled drugs are subject to strict legal rules. Every millilitre must be traceable: who used how much, when, for which patient, and what remains. Physical stock should be reconciled with the register regularly, which protects the clinic at inspection and reveals losses early.

Correct answer: D. A written estimate before treatment, updated if the plan changes

When owners know the expected cost range in advance and hear about changes promptly, there is less dissatisfaction and fewer unpaid bills. A single price catalogue for services, regular debtor reports and clear payment terms at discharge help too.

Correct answer: B. You can see who recorded or changed what, and each person has only the access they need

With a shared password you cannot tell who changed a record, a price or the stock, and when someone leaves the password has to change for everyone. Personal accounts and role-based permissions (a receptionist cannot edit a medical record, for example) increase accountability and protect owners' and patients' data.

Correct answer: C. A reminder before the appointment, e.g. by SMS or email

In healthcare research, reminders are one of the simplest and most effective ways to reduce missed appointments, and the same goes for due vaccinations and preventive treatments in veterinary practice. Send them in good time and give owners an easy way to reschedule.