1. Parties and acceptance
1.1. vetman is an online management platform for veterinary clinics, shops, shelters and pet hotels. The service provider is Telvo LLC, identification number 205218334 (“we”, “us”). You can reach us through the contact page.
1.2. These Terms form a contract between us and the legal or natural person that creates an organization account or purchases the service (“Organization”). The Organization's staff, consultants and other authorized users are subject to these Terms and its internal rules.
1.3. A person accepting on behalf of an Organization confirms that they are authorized to do so. The recorded electronic acceptance is evidence of the agreement.
1.4. The Data Processing Agreement forms part of these Terms. Our processing as a controller is described in the Privacy Policy.
1.5. Sections 7 and 9 also govern any person that directly or indirectly connects to the platform, public website, server, API or related technical infrastructure, whether or not that person has a registered account. Other sections apply to such a person only to the extent relevant to the nature of the relationship and permitted by law.
2. Accounts and security
2.1. The Organization is responsible for its users, correct allocation of roles and permissions, and protection of authentication credentials.
2.2. Each account belongs to one person. Shared accounts and password sharing are prohibited. The Organization must promptly notify us of suspected account compromise.
2.3. The Organization may grant a consultant access to a specific record or create a sharing link. It is responsible for the legal basis, scope and revocation of that access.
2.4. Google sign-in is optional and the provider's own terms apply to its service. Password sign-in and password recovery remain available in vetman.
3. Trial
3.1. If an offer includes a trial, its duration and conditions are displayed during registration. The trial begins after email confirmation.
3.2. Capacity or functional limits may apply during a trial. Paid external services, including SMS including SMS, may be unavailable.
3.3. After a trial or paid term ends, an account may move through full-access, grace, read-only and closed states. Applicable dates are shown in the account, offer or invoice. Access is restored as applicable after payment is confirmed.
4. Price, subscription and payment
4.1. Before confirmation and on the invoice, the Organization is shown the current price, plan, selected modules, capacity, billing period and total payable inclusive of applicable taxes.
4.2. Billing may be monthly or yearly. The yearly price is calculated under the current offer; it currently equals ten times the corresponding monthly price.
4.3. Payment is made by bank transfer against an invoice. vetman does not receive or store payment card data. Payment is complete once funds are received and confirmed.
4.4. Existing customers will receive at least 30 days' notice of a price change. A change does not affect a period already paid for.
4.5. For non-payment we may restrict creation of new data or temporarily close the account. The payment and grace dates stated in the invoice or account apply.
4.6. Fees for a period that has begun are generally non-refundable, except where required by law or agreed by us in writing.
5. Service and support
5.1. We provide the service with reasonable professional care but do not guarantee uninterrupted or error-free operation. Planned maintenance or an emergency incident may temporarily restrict it.
5.2. Support requests are accepted through the contact page. Unless a separate service level agreement (SLA) has been signed, no fixed response or restoration time applies.
5.3. Demo environments and free trial features are supplied without an availability commitment.
6. Organization data
6.1. Data entered by the Organization remains under its control. We process it on the Organization's instructions to provide the service under the DPA.
6.2. The Organization is responsible for a lawful basis, notices to data subjects, accuracy and deletion of data that is no longer needed.
6.3. We do not sell Organization data or use it for advertising. Data may be disclosed only to a subprocessor needed for the service, a recipient acting on the Organization's instruction, or a legally authorized authority.
6.4. At the end of the agreement, the Organization may request reasonable assistance returning available data or deletion. Deletion is subject to mandatory legal retention, technical feasibility and backup cycles.
7. Acceptable use
7.1. The platform must not be used for unlawful purposes, rights violations, distribution of malicious code, spam, or interference with the platform or another user.
7.2. Without our prior written authorization, registered and unregistered persons must not:
- a. scan or probe the platform, public website, server, network, API or other infrastructure, including port scanning, vulnerability assessment, penetration testing, testing security controls or attempting to bypass protections;
- b. use a bot, crawler, spider, scraper, script or other automated means to collect, download, index or copy data, text, images, prices, interface elements, structures, workflows or other information in bulk or systematically;
- c. discover, guess or enumerate hidden addresses, endpoints, API methods, data schemas, files, administrative pages, accounts, passwords, tokens, API keys or other access credentials;
- d. use another person's account, session, token, API key or other identifier;
- e. conduct an unauthorized load test or send requests or automated operations that disrupt, degrade, overload or endanger the reliable or secure operation of the platform or infrastructure;
- f. perform these actions for a third party or provide a third party with related information, software, accounts or technical assistance.
7.3. Section 7.2 does not restrict ordinary use through a standard browser, good-faith indexing of public pages by a search engine that respects robots.txt, published instructions and technical limits, or security testing we have authorized in writing in advance. Any mandatory legal exception applies only within the scope defined by law.
7.4. We may immediately and temporarily restrict relevant access in response to a breach, security risk or lawful request. A material or repeated breach may lead to termination and does not limit other remedies available by law.
8. Clinical tools
8.1. Dose calculators, interaction and contraindication checks, reference ranges, clinical catalogues and automatically generated text are decision-support tools only.
8.2. They do not replace a veterinarian's professional judgment. The relevant professional and Organization remain responsible for diagnosis, prescriptions, treatment and patient outcomes.
8.3. Automated calculations, financial results, stock quantities, reports or other generated information may contain errors and must be checked before a decision is made.
9. Intellectual property
9.1. The platform and its source and object code, specific implementation of architecture and data structures, user interface, visual design, text, graphic elements, documentation, algorithms, specific implementation of workflows and business logic, trademarks and other materials created by us (together, “Protected Elements”) belong to Telvo LLC or the relevant licensor.
9.2. During the subscription, the Organization receives a limited, non-exclusive, non-transferable and revocable right to use the service solely for its own operations. Access does not transfer any ownership, copyright or other intellectual-property right to the Organization or another person.
9.3. Without our prior written authorization, no person may:
- a. copy, reproduce, modify, translate, adapt, create a derivative work from, distribute, sell, rent, license, transfer or make available all or any part of the platform or a Protected Element, except through ordinary permitted use;
- b. reverse engineer, decompile or disassemble the platform or attempt to obtain source code or its technical construction, except where and to the extent expressly permitted by law;
- c. use access to the platform, a Protected Element, non-public information, screen, workflow, data model, technical solution, documentation or specific implementation of business logic to design, build, procure, test, improve or otherwise prepare a competing or substantially similar product;
- d. assist a third party, including a software developer or competitor, with the activity described in the preceding paragraph by providing access, account information, non-public documentation, system descriptions, screenshots, screen recordings or other protected information;
- e. systematically study, document, benchmark or compare the platform for the purpose of reproducing a Protected Element, specific implementation or non-public workflow, or using it in a competing product;
- f. remove, conceal or alter a copyright, trademark or other proprietary notice.
9.4. Section 9.3 does not apply to the Organization's own data, information lawfully available to the public, or a solution that the relevant person can demonstrate was independently developed without use of a Protected Element or non-public information. A mandatory legal exception applies only within the scope defined by law.
9.5. Third-party sources or catalogues may have additional licence terms. They must not be distributed outside the platform unless the relevant licence expressly permits it.
9.6. The Organization is responsible for compliance with this section by its staff, consultants and other authorized users. Their breach is treated as a breach by the Organization.
9.7. We will use the Organization's name or logo in public marketing only with prior consent.
9.8. Obligations under this section continue after the service ends for as long as the relevant subject matter is protected by law or the information remains non-public.
10. Liability
10.1. To the extent permitted by law, the service is provided “as is” and “as available”. We are not liable for incorrect data entered by the Organization, permissions it grants without authority, or use of automated results without verification.
10.2. To the extent permitted by law, neither party is liable for indirect or consequential loss, lost profit or reputational damage.
10.3. Our total contractual liability is limited to the amount paid by the Organization in the 12 months preceding the event giving rise to liability. This does not apply where exclusion or limitation is prohibited by law, including intentional misconduct.
11. Term and termination
11.1. The agreement begins on acceptance and continues until the account or subscription ends.
11.2. The Organization may choose not to renew or request termination through the contact page. A paid period normally continues to its end unless agreed otherwise.
11.3. We may terminate for material breach, non-payment, serious security risk, lawful requirement or discontinuation of the service. Where circumstances allow, we will give advance notice and a reasonable opportunity to remedy a breach.
12. Changes
12.1. Each edition has a version number and effective date. Prior versions remain in the legal archive.
12.2. We generally give at least 30 days' notice of a material change. Where renewed acceptance is required, an authorized administrator must accept the new version before continued use.
13. Governing law and disputes
13.1. This agreement is governed by the laws of Georgia.
13.2. The parties will first try to resolve a dispute by negotiation. If no agreement is reached, the competent court determined under Georgian law has jurisdiction.
14. Contact
Telvo LLC · ID 205218334 Contact page